Are your stores the destination of choice?
Getting customers into your stores is one thing, ensuring they come back again is a different challenge. Why not focus on the customer base you already have as an effective strategy to drive customer loyalty and increase revenue?
Build personal experiences around your customer
iVend Loyalty is a flexible points & rewards management application that is available both digitally or on a card, with accrual across by points, visits, or purchases and is redeemable across channels for discounts, gift items, or other rewards of the retailer’s choosing.
The retail landscape has changed. So has loyalty.
Provide your customers with an easy to access, mobile-friendly way to manage their account with you.
How to acquire and retain more customers with iVend Loyalty
What makes iVend Loyalty different?
Offering a loyalty program helps you grow your business by offering special incentives to repeat customers that build your customer base and increase revenue with repeat sales.
iVend Loyalty as an application is licensed as an on-premises solution where the activation of the application is a one-time fee.
Since the software deals with creating and managing loyalty cards, these cards are licensed as an annual recurring component based on the number of cards licensed.
iVend Loyalty 2.0 has three component i.e. Enterprise Component, iVend Loyalty client, and iVend Loyalty APIs. All these three components can be installed on a single machine or different machine.
Use the “Configuration Manager” to configure connectivity to the Loyalty database and iVend Retail instance.
A Global Configuration Wizard is normally used to configure the minimum configuration requirements to run the application which includes configuring Loyalty plans from template-based options. The loyalty plans can either be fixed or cumulative.
Seamless integration between iVend Loyalty and iVend Retail ensures that customer-specific information is available at the POS for the cashier.
Once a customer is selected at the POS, his current points are displayed to the cashier. The customer has the option to utilize his loyalty points as a tender defined in iVend Retail.
The points accumulated are integrated into iVend Loyalty and iVend Retail on the completion of the transaction at the POS.
Each time a transaction is completed in iVend Retail the customer registered for Loyalty is rewarded as per configuration. The data flows transparently through the enterprise behind the scenes across system and network boundaries.
The application also comes with standard e-mail templates that can be used to communicate with the customers. These templates can be used to inform the customer on their loyalty point statuses.
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