ServicePoint SQL for NCR Counterpoint SQL

Streamline Your Service Company’s Operation with ServicePoint SQL for NCR Counterpoint SQL

Harness the power and flexibility of ServicePoint SQL For NCR Counterpoint SQL and MS SQL Server to streamline your service company’s operation and eliminates the guess work of your day-to-day operations.  ServicePoint SQL helps you make important decisions to make your business more efficient and more cost effective. ServicePoint’s automated tools will even help you offer service contracts that creates profit for you day after day.

A Quick Demo of The Mobile Features of ServicePointSQL

ServicePoint Features at a Glance.

Service Work Order Management

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Service Work Order Management

Efficient work order entry will make a real difference for the entire service department. ServicePoint SQL for NCR Counterpoint SQL gives you immediate access to all important service information through one centralized screen. Our system will automatically notify you when a customer or their equipment is covered under warranty or contract and suggest the appropriate billing rates.

  • Instant call summary and billing preview, and detailed profit analysis
  • Built-in help desk can avoid unnecessary calls
  • Unlimited free form notes can be entered, to be printed directly on invoices, work order forms, or for internal use only

Scheduling / Dispatching

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Scheduling / Dispatching

We take a simple and unique approach to help you meet your scheduling and dispatching needs. The scheduling functions are designed to show service technician status at a glance, giving you a total picture of all service activity. You will have the ability to efficiently schedule resources by location, type of service needed, and technical skills required.

  • Easy updating of service call labor information
  • Multiple views of scheduled work by hour, day, week, and month
  • Interface to Google maps

The scheduling functions will help ensure timely work order assignment, completion, and billing.

Equipment Management

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Equipment Management

To help you maintain and manage your customers’ equipment, our software tracks all your warranty and service contract information. The scheduling of preventive maintenance is automatically handled through user defined intervals, scheduled dates, or meter readings. Predefined invoicing codes control all service call charges. A complete service history and analysis is available for all equipment.

Invoicing Tools

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Invoicing Tools

Making sure your work is billed quickly and accurately after completion is easy with ServicePoint SQL for NCR Counterpoint SQL. You can selectively invoice service calls and contracts, using invoice formats tailored to fit your needs. We are fully integrated with major accounts receivable and inventory management packages, and full history of all billing is preserved.

Service Contract Management

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Service Contract Management

Expiration reports increase your profits by notifying you of customer contracts and equipment warranties coming due. And to help you effectively track and manage your service contracts, ServicePoint SQL for NCR Counterpoint SQL gives you automated contract billing at your defined intervals, as well as automated generation of contract renewal letters and forms.

Reporting & Analysis

Reporting & Analysis

Our products deliver a comprehensive set of analysis reports with each system. We offer a
complete picture of all service department activity. ServicePoint SQL for NCR Counterpoint SQL uses Crystal Reports for unmatched reporting capability, using industry-standard tools.
All reports and forms can be exported to common formats or sent directly to email. In addition, a direct connection to the service database is available, allowing limitless inquiry and control of your business information.

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