NCR Ends Support for Counterpoint Versions Running on Windows 7 and Windows Server 2008 Operating Systems.

September 10, 2019

NCR has just announced the end of extended support for Counterpoint Running on Windows 7 and Windows Server 2008. For older Counterpoint versions running on these platforms, as of December 31st, 2019, NCR will no longer perform testing or unable to provide support for problems related to these operating systems. Provided below is the official statement from NCR:

NCR Ends of Support for Counterpoint Running on Windows 7 and Windows Server 2008 Operating Systems.
Support Alert

Counterpoint Product Update

Beginning with our release of Counterpoint 8.5.6.4, we will no longer support Windows 7 or Windows Server 2008 R2. For older versions of Counterpoint running these operating systems, as of December 31, 2019, Counterpoint will no longer be supported on Windows 7 or Windows Server 2008 R2. What this means is that NCR will no longer perform testing on Counterpoint using these Windows versions, and therefore will be unable to provide support for problems with Counterpoint that may be related to the operating system.

https://support.microsoft.com/en-us/help/4057281/windows-7-support-will-end-on-january-14-2020

https://support.microsoft.com/en-us/help/4456235/end-of-support-for-windows-server-2008-and-windows-server-2008-r2

Our recommendation would be to upgrade customers on Windows 7 to Windows 10, and customers on Windows Server 2008 R2 to Windows Server 2016.

POSReady7 will continue to be supported for the time being, as Microsoft is still providing support to this operating system.

This comes on the heels of Microsoft announcing the end of extended support for various operating systems and server software.

At this time, we are strongly encouraging our clients to migrate away from the above mentioned unsupported platforms and upgrade to Windows 10 and Windows Server 2016.

Counterpoint Versions Running On Windows 7

We encourage our Counterpoint clients to reach out to their account managers to begin the upgrade project scope process. This will allow for our technicians to properly evaluate and identify any necessary upgrades your point of sale environment may need.

Correctly identifying the entire scope of our clients’ needs are important as all point of sale software configurations require the utmost attention to data security.